Fibre speed was around 42mb for the first month...... then.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed was around 42mb for the first mont...
Fibre speed was around 42mb for the first month...... then.
28-04-2016 8:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This will be quick as I know the speed has been dropped and I would like it reinstated please! When I connected just over a month ago I was enjoying around 40-42mb speed over Ethernet, about 38 wifi. As soon as my first month was up I noticed my speed has been dropped to around 20mb. I run a broadband speed test every 4-5 days and have monitored it for the past week or so and it has been a steady 19-20mb which is not what I had, or what I'm paying for. If one of the mods would sort this out for me asap I would be very grateful. Either on here or through pm. There is nothing wrong with equipment etc, it's just been capped. Thanks.
Re: Fibre speed was around 42mb for the first month...... then.
28-04-2016 9:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre speed was around 42mb for the first month...... then.
on 28-04-2016 9:28 PM - last edited on 30-04-2016 9:32 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I meant Staff members more tbh, when I first connected BT [-Censored-] my connection up and darkfire sorted it all out over pm but he no longer works here I believe, so whoever is next in line to sort it out. FAQ is pointless i've checked everything. Cheers though.
Moderator's note by Mike (Mav) Avoidance of swear filter edited as per Forum rules
Re: Fibre speed was around 42mb for the first month...... then.
29-04-2016 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If your speed has dropped that much then, as suggested, you'll need to raise a fault ticket with PN.
Re: Fibre speed was around 42mb for the first month...... then.
29-04-2016 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've made a couple of changes to your line. Changes should be reasonlably instant so are you ok to check it again soon?
Matty
Re: Fibre speed was around 42mb for the first month...... then.
30-04-2016 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matty,
Excellent work mate, yes it's back up to the 40-42mb I had before, can you put something on my account so it isn't dropped again? As I check weekly so will notice if it happens again. Cheers again.
Re: Fibre speed was around 42mb for the first month...... then.
02-05-2016 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately that's not possible. It will fluctuate as that's how DLM works based on line quality.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed was around 42mb for the first mont...