Fibre speed the same after upgrade
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Fibre speed the same after upgrade
02-08-2019 1:51 PM
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Re: Fibre speed the same after upgrade
02-08-2019 2:54 PM
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Thanks for getting in touch @Bustermagic1
I've tested your line and I can see that the order to upgrade your speeds to Fibre Extra hasn't gone through on our supplier's end.
This has now been done manually and you should see faster speeds from Monday
Re: Fibre speed the same after upgrade
07-08-2019 8:45 AM
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Re: Fibre speed the same after upgrade
07-08-2019 11:08 AM
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Hi Dave, I can see the upgrade order to 80/20 has completed but testing your line is showing an artificial restriction/banding by the dynamic line management(DLM) software at the exchange to the previous profile rate:
"0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off"
I'm requesting we submit a DLM reset which should go through within the next 48 hours, although from what we can see your sync speed is at 34.2mbps which is below what the line is banded at.
That said if your router is advising the sync speed is at 40mbps I'd expect when the banding to be removed your speeds to increase. Could you post up your router stats showing this though as it's odd that our tests are showing different things.
Re: Fibre speed the same after upgrade
07-08-2019 9:52 PM
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Re: Fibre speed the same after upgrade
07-08-2019 10:34 PM
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If your synch is only 34Mbps now, then upgrading to extra is not going to increase it.
What speeds should your line be getting according to the DSL Checker ?
Re: Fibre speed the same after upgrade
08-08-2019 10:54 AM
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Hi @Bustermagic1,
It's odd that your line is still syncing at 34mbps. The estimated speed for your line is 35- 53.6mbps, so this is below the estimates.
We'll need to do some troubleshooting to try and narrow down the cause of the poor speed. I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the sync speed improves. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the guide here for instructions on how to connect to the test socket.
Re: Fibre speed the same after upgrade
10-08-2019 10:34 AM
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Re: Fibre speed the same after upgrade
10-08-2019 10:39 AM
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Re: Fibre speed the same after upgrade
10-08-2019 3:21 PM
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Hi Dave
I'm sorry to see you're still experiencing speed problems.
I'd recommend reporting a fault to us at http://faults.plus.net as I'd like to arrange an engineer visit to investigate this further as something definitely isn't right somewhere.
If you can drop us a reply over here once you've reported the fault we'll pick it up and ensure it's progressed.
Re: Fibre speed the same after upgrade
10-08-2019 6:04 PM
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Re: Fibre speed the same after upgrade
11-08-2019 8:23 AM
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Thanks a lot, I've just added a response to the fault ticket for you. Here's a direct link to it: https://www.plus.net/wizard/?p=view_question&id=193015642
Adam
Re: Fibre speed the same after upgrade
12-08-2019 2:09 PM
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Re: Fibre speed the same after upgrade
12-08-2019 2:59 PM
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Hi Dave, that's cool no problem. The close button is very close to the view button. I've opened a new fault ticket and I've booked the engineer appointment for this Friday between 8am and 1pm. Let us know how it goes.
Re: Fibre speed the same after upgrade
16-08-2019 7:13 PM
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An update on the engineer visit this morning. The engineer found a fault with the line out by the road. This was fixed but the after testing again he said that there is a problem with the cabinet. It receiving 90mb in but losing about 20-30mb inside. He has requested a fibre engineer to investigate the cabinet error/problem. He said that he would expect another 10-15mb extra speed when it is fixed.
Regards,
Dave
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