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Fibre speed similar to previous ADSL speed

WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Fibre speed similar to previous ADSL speed

Hello,
I hope you can help or tell me if this is as good as it gets.
I switched to PlusNet fibre on Monday 19th.  I am using an ASUS N66U and I can see I am syncing at ~12Mbps down, 2Mbps up.  I was expecting in the region of 37Mbps down.
On ADSL I was syncing at ~10Mbps down, and 1Mbps up.
Is it possible I am still on the ADSL profile?  Or am I just too far from the cabinet to achieve higher?
Thanks in advance.
13 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre speed similar to previous ADSL speed

I don't think that's the case. Here's your connection graph below

We've seen a few people using the ASUS modem who have had issues. Is it possible for you to swap over to the Openreach modem to see if that that's any better?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Fibre speed similar to previous ADSL speed

Is this the Asus RT-N66U (router only - used with the Openreach modem) or the DSL-N66U (modem/router)?
WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Re: Fibre speed similar to previous ADSL speed

Hi thanks for looking into it so quickly.
The connection issues overnight were due to a power issue and a red herring - I have yet to figure it out having been out all morning but noticed at 7am.  The 7am-9am uptime was on BT modem and PlusNet router; the connection since 9am on the DSL-N66U via the DSL port / no BT modem.
FWIW The N66U was synched up all yesterday afternoon, after I had discovered its config problem 4pm.  Right up until something somewhere in the house fused at bedtime.
Both on the BT modem & PlusNet router in the morning, and on the N66U in the afternoon, I was still getting ~12Mbps.

[I really don't want to derail my own thread so this is just in case it help others - if you're having problems getting a DSL-N66U in VDSL mode to authenticate (ie DSL up, but no internet) I found I needed VLANs enabled...  who knew]
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Fibre speed similar to previous ADSL speed

Thanks for confirming that.
Our testing is showing a potential external issue on the line.
I'm raising that for you now and a engineer should go out to investigate the line in the next 48 to 72 working hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Re: Fibre speed similar to previous ADSL speed

Many thanks.
WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Re: Fibre speed similar to previous ADSL speed

Hello any update on this please?
I noticed an openReach engineer was in a duct most of Friday, and the service was patchy all day, and the service went down at 9am Saturday for half an hour and again at lunchtime, so assume some work was done.  Still only getting ~12mbps though.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Fibre speed similar to previous ADSL speed

The problem is that there have been issues with the Asus DSL-xx modem/routers with FTTC that have caused DLM interventions.
It might be the case that DLM has already intervened multiple times and going back to the Openreach modem won't make any difference until DLM determines your line stable enough.
Plusnet should be able to see what's going on by doing a line check.
WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Re: Fibre speed similar to previous ADSL speed

Thanks for that.  I was only on the ASUS for 30mins when the service first went live before switching to the PlusNet & OpenReach gear and still got the same speed though.  It will be interesting to see the charts from the weekend.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Fibre speed similar to previous ADSL speed

<img src="http://community.plus.net/visualradius/generated/image14222705635936.png"/><div style="clear:both;"></div>
The last two drops were me testing your line. No change in terms of speed, so we're now just waiting for BTw to get back to us.
 Tony
 Plusnet Support
WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Re: Fibre speed similar to previous ADSL speed

Hello,
Thanks for arranging the openReach visit.  The engineer has just been and has installed a new master socket, reset DLM and the line is now syncing at 25Mpbs - he showed me on his tester kit.
However he thinks there may be a profile issue as when running a speedtest on a laptop via an ethernet cable patched directly to the Speedtouch router I am only getting 13.6Mbps.  This is with WiFi disabled on the router and no other ethernet connection to the router so absolutely nothing else on the network.  So something is dropping the speed; either the OpenReach modem, phone cable, Speedtouch router or authentication/profile.
I ruled out the laptop and Ethernet cable as being the cause of the speed drop, as I get exactly the same result on my PC over Powerline and on my phone via WiFi.


Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Fibre speed similar to previous ADSL speed

This will be because we haven't had an update from BT to update our profile. Therefore, I've made the manual change at our end. If you could drop the connection via the router interface, and then re-connect you should be getting much better.
 Tony
 Plusnet Support
WBMum
Newbie
Posts: 7
Registered: 21-01-2015

Re: Fibre speed similar to previous ADSL speed

I'm now getting 22.6Mbps down, 3.6Mpbs up.  Thanks very much!
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Fibre speed similar to previous ADSL speed

Much better!!!
 Tony
 Plusnet Support