Fibre speed recently dropped
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Fibre speed recently dropped
22-10-2019 7:42 AM
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The down speed of my fibre connection has dropped from around 36Mbps to a consistent 10Mbps. The modem is showing a sync speed of around 13Mbps so this is not a problem with the internal LAN.
Upload speed appears to be normal at around 5Mbps.
Last time this happened my account had been set to the wrong profile. Please advise.
Kind regards,
Richard
Re: Fibre speed recently dropped
22-10-2019 12:20 PM
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Hi Richard,
I'm sorry to see that this is an issue but I'm glad that we've been able to identify and report a line fault for you today. It's been documented on your account here and we should have some updates for you within the next couple of days: https://www.plus.net/wizard/?p=view_question&id=195360930
Re: Fibre speed recently dropped
24-10-2019 5:15 PM
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Line fault was apparently fixed this morning, however there is no improvement in speed, which is still way below what it should be.
Re: Fibre speed recently dropped
24-10-2019 8:19 PM
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Hi @richm
I've raised to get your line unbanded as its currently set to a max of 13Mbps D/L.
We should get a reply to this in the next 48 hours
Thanks,
MoR
Re: Fibre speed recently dropped
26-10-2019 10:19 AM
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Received another text this morning to say it is fixed.... but it doesn't surprise me to see that it is NOT resolved and the line is still syncing at around 10-13Mbps.
Re: Fibre speed recently dropped
26-10-2019 1:54 PM
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Apparently there is still a bridge tap fault on my line. I don't even get a dial tone at the master socket. No one will come out and fix it whilst I am away on holiday next week, despite it being an external wiring problem.
So now I await an engineer visit and further inconvenience of not being able to leave my home at any point during the 5 hour time slot I have been given!
Re: Fibre speed recently dropped
27-10-2019 11:02 AM
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Thanks for getting back to us @richm
Unfortunately if our tests don't show an external issue then I'm afraid the only way we can proceed is to arrange an engineer visit to the property.
With regards to the timeslots, I'm afraid there isn't much we can do about these either as these are the timeslots given to us by Openreach
If your speeds are still poor after the engineer visit let us know
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