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Fibre speed low since change of modem

jonnyfriendly
Grafter
Posts: 79
Registered: ‎30-07-2007

Fibre speed low since change of modem

Following a lightning strike my modem was replaced around 2 weeks ago, since then there has been no increase in speed (currently stuck around 46mps ) I was getting well into the 50's before.
A Bt man popped by about a 10days ago (checking lines in area) checked my line and said there were no problems and i should easily be getting 54mps from the local exchange.
Bt speed check (attached) seems to suggest i should be getting much more than this
Can someone look into this and advise me how to increase my ip profile or speeds.
Ive raised a ticket but have had no response

thanks
5 REPLIES
slavo71
Rising Star
Posts: 137
Thanks: 8
Fixes: 1
Registered: ‎05-09-2014

Re: Fibre speed low since change of modem

What is the BT test site saying your ip profile is set to? http://speedtest.btwholesale.com/ do the normal test and then click on the further diagnostics.
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: Fibre speed low since change of modem

Hi jonnyfriendly,
I can see that your fault ticket is still open and one of our faults team have replied today.
Thanks
jonnyfriendly
Grafter
Posts: 79
Registered: ‎30-07-2007

Re: Fibre speed low since change of modem

Hi Slavo
the test is showing ip profile as 46.23   
No where near the 54mps i was getting previously
Plusnet say there is no fault as im within 25% of what is possible (i.e 60mps)
Cant say i really understand this - why cant the IP be reset
Would it help if i restarted my router?
Cruise85
Grafter
Posts: 105
Registered: ‎05-08-2014

Re: Fibre speed low since change of modem

Hi jonnyfriendly
Sorry to hear of the trouble you're encountereing with your fibre speeds.
I believe that the issue may relate to a profiling issue within Openreach, and as such I have raised this with them
I have checked the line via http://www.dslchecker.bt.com/adsl/adslchecker.welcome and can see no reason why your speeds should not be much higher
As soon as we have an update from BT we will be back in touch
Regards
Matt
jonnyfriendly
Grafter
Posts: 79
Registered: ‎30-07-2007

Re: Fibre speed low since change of modem

Thanks Matt