cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre speed less than expected

FIXED
rgilyead
Dabbler
Posts: 22
Registered: 14-07-2016

Fibre speed less than expected

Had my fibre connection for a few weeks now and was waiting for it to settle down as recommended. Upload speed is around 2mbps so ok but download is still around 15mbps so no better than ADSL was. Are there any other settings I need to change? Attach speed test results as advised...

7 REPLIES
delius21
Dabbler
Posts: 17
Registered: 25-07-2016

Re: Fibre speed less than expected

i suspect your profile has not been updated by PN, check what it says here - https://www.plus.net/my.html?action=data_transfer_speed

rgilyead
Dabbler
Posts: 22
Registered: 14-07-2016

Re: Fibre speed less than expected

It says....

 

Estimated line speed:40Mb (This may vary between 73.6Mb and 80Mb) - Checked on 2016-07-02 18:40:04

Current line speed:16.6 Mb

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre speed less than expected

I've just updated the profile for you.

If you disconnect then reconnect it should increase your speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rgilyead
Dabbler
Posts: 22
Registered: 14-07-2016

Re: Fibre speed less than expected

Thanks. Just rerun BT Wholesale speed test and still says about 15mbps download. Will it take time to increase?

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre speed less than expected

Fix

Have you disconnected and reconnected?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rgilyead
Dabbler
Posts: 22
Registered: 14-07-2016

Re: Fibre speed less than expected

Yes but obviously didn't work properly. Have repeated and now shows 37mbps download so all ok. Many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Fibre speed less than expected

Glad to hear it.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team