Fibre speed has dropped
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- Re: Fibre speed has dropped
Fibre speed has dropped
02-01-2016 7:33 PM
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We have tried different gateways but no difference in speed. I am in Wrexham, North Wales but nothing is showing up for Wrexham under service status.
I pay for Fibre unlimited extra but am getting nowhere near the speeds I was a couple of weeks ago.
Any ideas?
Thanks
Kaz
Re: Fibre speed has dropped
02-01-2016 9:43 PM
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Re: Fibre speed has dropped
03-01-2016 7:40 AM
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Apart from doing the checks suggests by George just to rule out anything at your end, depending on your location see http://usertools.plus.net/status/archive/1451408644.htm (North Wales is affected) also this post and as the rest of the thread shows, many people in various parts of the country have been affected by the severe weather.
If your speed is low 24/7 rather than just at some peak times, then you may have a more localised problem which could still be related to the severe weather.
Re: Fibre speed has dropped
03-01-2016 11:23 AM
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I did wonder if it could be Christmas congestion so will see what the speeds are tomorrow when everyone is back at work and school.
Thanks again
Kaz
Re: Fibre speed has dropped
03-01-2016 1:09 PM
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Who knows? Hopefully Plusnet will get to the answer quickly for you.
Re: Fibre speed has dropped
03-01-2016 1:23 PM
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Might also be worth checking your Current Line speed (Login required) which should match the IP Profile (rounded down).
Re: Fibre speed has dropped
04-01-2016 7:58 AM
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22.896 mbps,
upload 6.57 mbps,
ping 30.38
Using the BT username it said
Download Speed
52.89 Mbps
0 Mbps 77.43 Mbps
Max Achievable Speed
Download speed achieved during the test was - 52.89 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.95 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.95Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Re: Fibre speed has dropped
04-01-2016 8:17 PM
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Anyone heard of this?
Kaz
Re: Fibre speed has dropped
05-01-2016 6:50 AM
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I suggest the person you spoke to is not adequately qualified to make judgements about where the problem lies as there is obviously nothing wrong with your line (the wires). The BT speedtest results show the IP Profile of your line and that means you are clearly connected to your Cab at virtually maximum speed, so the slow down is something else.
Because of significant flood damage to parts of BT's network, it is possible that capacity has been deliberately restricted by BT in certain areas to ensure that the majority of users in those areas at least get some usable bandwidth from their connection. But that doesn't mean that other checks can't be made to eliminate other possibilities.
If you are getting those speedtest results 24/7 via an ethernet connection (not wireless) and have ensured that no other users/programs are using the connection when the test is run, then considering that you have rebooted the modem (that should be an absolute last resort btw - not something you should do if it can be avoided), the other check is to ensure it's not the router gone faulty and causing the issue.
Is it the 2704n router that you have got? Have Plusnet suggested using what's called a PPPoE Dialler connection where you connect your computer direct to the Modem by Ethernet and the repeat the speedtests? Setups for other OSes will be similar (eg. there's a library article for XP) but you may have to google for others.
Re: Fibre speed has dropped
05-01-2016 9:02 AM
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I have Netgear wndr3700 router. I totally bypassed it and connected my computer by ethernet cable using a PPPoeE Dialler connection to the open reach modem and got the exact same low speeds. I used the master socket without the face plate on and got exact same speeds too.
The guy on the phone said the transfer to the new network will be completed by midnight on Wednesday. He put me to the back of the queue for faults so nobody would look at it until the transfer was completed.
It maybe a coincidence but someone else posted here and on thinkbroadband whose speed was also stuck at 22mbps and he is also waiting to be moved on to this "new network".
Its a bit frustrating especially as i've never had any issues with Plusnet before and only use it really for streaming through apple tv and the odd download or upload.
Kaz
Re: Fibre speed has dropped
05-01-2016 3:04 PM
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Re: Fibre speed has dropped
06-01-2016 7:21 AM
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Kaz
Re: Fibre speed has dropped
08-01-2016 1:04 AM
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How's your connection doing today?
Can you do something for interest - open a command window and run the following tracert ntp.plus.net
and then copy and paste the output to a post here, thanks.
Re: Fibre speed has dropped
08-01-2016 12:34 PM
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My connection is great today, still getting 75mbps on speed tests and it seems back to normal.
Here is the info: Looking for anything in particular?
Traceroute has started…
traceroute: Warning: ntp.plus.net has multiple addresses; using 212.159.6.9
traceroute to ntp.plus.net (212.159.6.9), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.223 ms 1.125 ms 1.065 ms
2 * * *
3 * * *
4 172.17.7.237 (172.17.7.237) 7.526 ms 6.750 ms 7.098 ms
5 172.17.11.230 (172.17.11.230) 11.221 ms 11.201 ms 11.016 ms
6 be2.psb-ir01.plus.net (195.166.129.180) 11.365 ms 11.253 ms 11.027 ms
7 gr-11-1-0.ptw-cr02.plus.net (195.166.129.189) 11.203 ms 10.980 ms 11.018 ms
8 po2.ptw-gw02.plus.net (195.166.129.39) 11.716 ms 13.656 ms 11.049 ms
9 * * *
10 cdns01.plus.net (212.159.6.9) 11.331 ms 11.132 ms 10.835 ms
Kaz
Re: Fibre speed has dropped
09-01-2016 1:53 PM
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A more typical traceroute on the existing network might look like the following -
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 35 ms 32 ms 31 ms lo0-central10.pcl-ag05.plus.net [195.166.128.186]
3 31 ms 30 ms 31 ms link-a-central10.pcl-gw01.plus.net [212.159.2.176]
4 30 ms 30 ms 29 ms xe-1-2-0.pcl-cr01.plus.net [212.159.0.208]
5 35 ms 31 ms 31 ms po2.pcl-gw01.plus.net [195.166.129.41]
6 30 ms 30 ms 30 ms cdns01.plus.net [212.159.6.9]
or
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 32 ms 32 ms 45 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194]
3 33 ms 31 ms 32 ms link-a-central10.ptw-gw01.plus.net [212.159.2.156]
4 32 ms 32 ms 31 ms xe-7-2-0.ptw-cr01.plus.net [212.159.0.252]
5 32 ms 31 ms 32 ms ae2.ptw-cr02.plus.net [195.166.129.5]
6 32 ms 32 ms 32 ms po2.ptw-gw02.plus.net [195.166.129.39]
7 * * * Request timed out.
8 32 ms 32 ms 32 ms cdns01.plus.net [212.159.6.9]
Could you run the BTw Performance test (DON'T REBOOT, ignore the red preamble except make sure no other programs are using the Internet) again and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test and Do a Copy and Paste of the results and post here.
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