Hi there, thanks for getting in touch.
Looking at your line the estimates are between 7.5Mb/s and12.9Mb/s, this is the sync rate of your line so the raw connection speed between router and cabinet. The throughput you see will be lower than the sync rate.
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Featured Products
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Downstream Line Rate(Mbps)
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Upstream Line Rate(Mbps)
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Downstream Handback Threshold(Mbps)
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WBC FTTC Availability Date
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WBC SOGEA Availability Date
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WBC FTTC 18x2 Provide Availability
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WBC FTTC 18x2 Sim Availability
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Left in Jumper
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High |
Low |
High |
Low |
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| VDSL Range A (Clean) |
12.9 |
7.5 |
1.2 |
0.8 |
5.8 |
Available |
-- |
-- |
Yes |
-- |
Testing your line is showing it's actually synced just below the bottom end of this, but there is a known issue in your area at the moment:
| |
| Test Outcome |
Fail |
| Test Outcome Code |
ASSOCIATE_1003 |
| Description |
Service found to be affected by existing network event. If fault is known to be caused by something other than the existing network event, please submit a trouble report |
| Main Fault Location |
DT |
| PEW ID |
ORPEW39160/17 |
| PEW Targeted Time |
2017-07-19T09:00:00 |
| Sync Status |
In Sync |
| Downstream Speed |
7.0 Mbps |
| Upstream Speed |
1.1 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
Y |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
1924.1 |
| Upstream Rate Assessment |
Good |
| Downstream Rate Assessment |
Reasonable |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Current 15Min Bin Retrains |
0 |
| Last 15Min Bin Retrains |
0 |
| Profile Name |
0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off |
| Time Stamp |
2017-07-05T11:45:00 |
Local issues like this generally don't impact the sync speed, however as we're being advised that this should be resolved tomorrow it's probably worth waiting and seeing what your line is looking like then.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
