Showing results for 
Search instead for 
Did you mean: 

Fibre speed has dropped off from what it was 2 years ago

Posts: 7
Registered: ‎07-06-2016

Fibre speed has dropped off from what it was 2 years ago

When I first started on fibre I was getting 10mb now 2 years on I am only getting about 6.5mb


Is there any reason for this?

I have changed nothing at home


Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre speed has dropped off from what it was 2 years ago

Hi there, thanks for getting in touch.


Looking at your line the estimates are between 7.5Mb/s and12.9Mb/s, this is the sync rate of your line so the raw connection speed between router and cabinet. The throughput you see will be lower than the sync rate.


Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 12.9 7.5 1.2 0.8 5.8 Available -- -- Yes --


Testing your line is showing it's actually synced just below the bottom end of this, but there is a known issue in your area at the moment:


Test Outcome Fail
Test Outcome Code ASSOCIATE_1003
Description Service found to be affected by existing network event. If fault is known to be caused by something other than the existing network event, please submit a trouble report
Main Fault Location DT
PEW ID ORPEW39160/17
PEW Targeted Time 2017-07-19T09:00:00
Sync Status In Sync
Downstream Speed 7.0 Mbps
Upstream Speed 1.1 Mbps
Appointment Required N
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 1924.1
Upstream Rate Assessment Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off
Time Stamp 2017-07-05T11:45:00


Local issues like this generally don't impact the sync speed, however as we're being advised that this should be resolved tomorrow it's probably worth waiting and seeing what your line is looking like then.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff