Fibre speed has dropped but only change was static IP

[#1]

Hi guys

I'm a fairly new customer and speeds were dire at first but after a few days they returned to what they was on my previous supplier. Brilliant I thought and asked for a static IP to be added to my line. I was told to reboot. The speeds then dropped from around 54Mb to 45Mb. I cannot get over this speed now although my line is capable. In the modem stats it's saying I am connected at 55Mb. Is my line capped perhaps?

Attainable rate (kbit/s)	55444	20792
SNR margin (dB)	6.1	6.1
Line attenuation (dB)	14.9	0
Output power (dBmV)	5.5	5.6

Line rate (kbit/s)	55446	20000	0	0
CRC errors	0	0	0	0
FEC errors	0	0	0	0
HEC errors	0	0	0	0

[#2]

I suspect your Plusnet Profile is stuck at at lower speed. It won't have affected your speed when on a dynamic IP but as soon as you changed to static it would become active.

I'm sure on of the PN help team will be along soon to correct it if that is in fact the problem

[#3]

Thanks MisterW

[#4 · Accepted solution]

Hi @rob77,

I'm sorry that your throughput speed has dropped since you added a static IP to your account and for any inconvenience that this has caused you.

I've had a look into this issue and can confirm that @MisterW was correct and the connection profile for your line is restricting your speed, as the connection profile is currently set below the estimates for your line. I've adjusted this now and, all being well, your speed should increase over the next four hours. If it doesn't increase automatically, please reboot the router.

Regards,
Emily

[#5]

Thank you so much guys this fixed the issue