Hi I've just upgraded to the 70/20 product which apparently went online so to speak yesterday however I have not noticed any change in either my download or upload speeds both still sitting at 33mb down and 2mb up. Is this perhaps the fastest my line can go? or does the profile need reset? I have checked with the btwholesale test checker and it does confirm that my upload profile is set to 20mb but the test peaked at 2mb upload. I have carried out other tests that indicate that my line is capable of between 55mb and 74mb down at maximum (I'm aware that this is rarely available and merely an estimate). Looking for help and advice regarding this please? Have I made a mistake in upgrading to their maximum product if my line is not capable of attaining the speeds although other sites beg to differ?
What speed does the Plusnet Line Speed show https://portal.plus.net/my.html?action=data_transfer_speed If it is showing above 40Mb, you need to log on to your router, press disconnect, wait a minute and then reconnect. Then test again. If the Plusnet speed is not showing above 40Mb then phone or chat with Plusnet and find out what has not been done yet and why. If the tests are still not above 40Mbps and the line speed is shown as above 40Mb then again phone or chat with Plusnet
What speed does the Plusnet Line Speed show https://portal.plus.net/m...ction=data_transfer_speed Hi I just checked this and found that my current line speed was synced at 31mb Should I raise a ticket with plusnet? I was hoping to get a pn person on here to have a look.
0 Mbps 31.59 Mbps Max Achievable Speed Download speedachieved during the test was - 22.81 Mbps For your connection, the acceptable range of speedsis 22.11 Mbps-31.59 Mbps . Additional Information: IP Profile for your line is - 31.59 Mbps 2. Upstream Test: -provides background information. Upload Speed 1.19 Mbps
0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 1.19Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps Should I raise this or can anyone help me from here?
UPDATE my current line speed is now confirmed as follows Estimated line speed:74Mb (This may vary between 54.6Mb and 74Mb) - Checked on 2016-02-04 17:39:23Current line speed:80 Mb However speed checks still show me connected at 31mbs and 2mbs upload.
If you haven't then you need to log on to your router, press disconnect, wait a minute and then reconnect. Then test again. If the wired speed tests are still not above 40Mbps then again phone or chat with Plusnet
It does like you have been provisioned on 40/2 not 80/20 so phone/chat Plusnet.
Ok just tested this morning and can confirm that all appears to be well. Now downloading at 69mb and uploading at 19mb. So fair play to pn for eventually getting it right.
