Fibre speed expected
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Fibre speed expected
03-02-2016 12:06 AM
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I've just upgraded to the 70/20 product which apparently went online so to speak yesterday however I have not noticed any change in either my download or upload speeds both still sitting at 33mb down and 2mb up. Is this perhaps the fastest my line can go? or does the profile need reset? I have checked with the btwholesale test checker and it does confirm that my upload profile is set to 20mb but the test peaked at 2mb upload. I have carried out other tests that indicate that my line is capable of between 55mb and 74mb down at maximum (I'm aware that this is rarely available and merely an estimate). Looking for help and advice regarding this please? Have I made a mistake in upgrading to their maximum product if my line is not capable of attaining the speeds although other sites beg to differ?
Re: Fibre speed expected
03-02-2016 7:50 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre speed expected
03-02-2016 9:00 AM
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If it is showing above 40Mb, you need to log on to your router, press disconnect, wait a minute and then reconnect. Then test again.
If the Plusnet speed is not showing above 40Mb then phone or chat with Plusnet and find out what has not been done yet and why.
If the tests are still not above 40Mbps and the line speed is shown as above 40Mb then again phone or chat with Plusnet
Re: Fibre speed expected
03-02-2016 11:37 AM
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Re: Fibre speed expected
03-02-2016 11:54 PM
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Hi I just checked this and found that my current line speed was synced at 31mb
Should I raise a ticket with plusnet? I was hoping to get a pn person on here to have a look.
Re: Fibre speed expected
04-02-2016 12:04 AM
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1. Best Effort Test: -provides background information.
Download Speed
22.81 Mbps
0 Mbps 31.59 Mbps
Max Achievable Speed
Download speedachieved during the test was - 22.81 Mbps
For your connection, the acceptable range of speedsis 22.11 Mbps-31.59 Mbps .
Additional Information:
IP Profile for your line is - 31.59 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.19 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.19Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Should I raise this or can anyone help me from here?
Re: Fibre speed expected
04-02-2016 10:33 AM
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Re: Fibre speed expected
04-02-2016 9:35 PM
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Re: Fibre speed expected
04-02-2016 9:50 PM
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my current line speed is now confirmed as follows
Estimated line speed:74Mb (This may vary between 54.6Mb and 74Mb) - Checked on 2016-02-04 17:39:23Current line speed:80 Mb
However speed checks still show me connected at 31mbs and 2mbs upload.
Re: Fibre speed expected
05-02-2016 9:14 AM
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If the wired speed tests are still not above 40Mbps then again phone or chat with Plusnet
It does like you have been provisioned on 40/2 not 80/20 so phone/chat Plusnet.
Re: Fibre speed expected
05-02-2016 9:20 AM
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