Fibre speed dropping to well below expected levels
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- Fibre speed dropping to well below expected levels
Re: Fibre speed dropping to well below expected levels
03-08-2015 3:17 PM
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Re: Fibre speed dropping to well below expected levels
03-08-2015 9:06 PM
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Re: Fibre speed dropping to well below expected levels
09-08-2015 2:51 PM
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Look at the quality of my connection since my connection dropped yesterday.
Re: Fibre speed dropping to well below expected levels
10-08-2015 12:13 PM
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Just confirming (seeing as we share the same area/exchange) that I too still have the same problems.
Last Monday, the engineer said "Should be fixed this week". One week later, same issue. Horrendous 'peak time' (5pm-12pm) speeds, and terrible packet loss.
I was amazed to see on my fault ticket that "Supplier (BT)? has closed fault as now resolved".
IS IT HELL RESOLVED!
3 months now this has been going on in Glenrothes, and I am not happy about it at all.
Cheers,
Lee
PS They claim 'dodgy fibre line that needs replaced', but this has all the same symptoms of congestion/over subscription at the exchange (a problem they experienced 8 months ago).
Re: Fibre speed dropping to well below expected levels
11-08-2015 12:34 AM
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Wonder what we can do now?
Re: Fibre speed dropping to well below expected levels
11-08-2015 9:36 AM
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dick:red Avoidance of swear filter edited as per forum rule.
Re: Fibre speed dropping to well below expected levels
11-08-2015 9:46 AM
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Re: Fibre speed dropping to well below expected levels
11-08-2015 10:13 AM
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I would suggest you open a new ticket asap, because it takes them ages to respond.
But as plusnet keep saying, the more people from the same exchange that complain, the more willing they are to contact bt to sort it!
Re: Fibre speed dropping to well below expected levels
11-08-2015 5:00 PM
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It's not that easy - network planning can be a real headache. In any case no-one runs a network with spare capacity just sitting around waiting to be used. That's financial madness. What BT will have done is ensured that it's relatively easy to add capacity as demand grows and they are actually pretty good at doing that most of the time. In this case as a post on the first page says it's most likely a cable break and unfortunately because that's fairly rare it's not something BT does much to mitigate about and so it can take a while to fix.
Quote from: deejayburnout Seems to me that OR should calculate the capacity of the exchange if everyone one on it connected to Superfast fibre the designed the infrastructure to suit.
Re: Fibre speed dropping to well below expected levels
17-08-2015 12:31 PM
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Just had an engineer out AGAIN on Saturday to 'test my line'. Jesus. How many times? Told him it would be pointless, as my line was last tested 1 week ago and was fine. Come back any time in the evening to see THE OBVIOUS CONGESTION ISSUE THAT LOWERS MY SPEED FROM 38Mb to 2Mb EVERY SINGLE EVENING.
His reply? A very helpdesk "Nothing to do with us (Openreach), its between Plusnet & BT Wholesale".
Ridiculous. 3.5 months of this rubbish now.
I'm thinking some form of compensation is now in order to make this a bit more palatable. An upgrade to their 80/20 product whilst still paying for the 40/20. You know, what I cant download at night, I can do during the day!
Anyway, keep badgering or nobody is going to do anything.
Re: Fibre speed dropping to well below expected levels
25-08-2015 4:56 AM
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Still have this random message on my account, since i upgraded to fibre. 6 weeks ago.
Due to planned maintenance you may see an increase in the usage displayed on your account on 7th August 2014, between 00:01 and 06:00. You won't be charged for this.
Re: Fibre speed dropping to well below expected levels
25-08-2015 7:51 AM
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Alternatively you could have saved the actual image to your PC and then attached it to your post (as I've done for you).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre speed dropping to well below expected levels
25-08-2015 8:04 AM
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Good news though DJ. Apparently, it's a hot VP (you don't say...I only diagnosed this myself 4 months ago)...and exchange getting fixed on 31st.
Re: Fibre speed dropping to well below expected levels
27-08-2015 10:18 PM
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Quote from: biglee1974
Good news though DJ. Apparently, it's a hot VP (you don't say...I only diagnosed this myself 4 months ago)...and exchange getting fixed on 31st.
How did you find out that?
Well i just opened another ticket as i am getting bored staring at a loading circle when watching netflix / youtube.
You will see in the attached file some of my speed tests over last month.
Pretty abysmal at peak times.
Re: Fibre speed dropping to well below expected levels
28-08-2015 9:21 AM
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Quote from: deejayburnout
Quote from: biglee1974
Good news though DJ. Apparently, it's a hot VP (you don't say...I only diagnosed this myself 4 months ago)...and exchange getting fixed on 31st.
How did you find out that?
Because my ticket has been open for ages, and I do not let plusnet forget about it. They've been pushing BT Wholesale. Apparently, our exchange/Virtual Path has been on 'amber' status for months and months. How bad must the congestion get before it goes red? Anyway, my constant pestering has worked it would seem - last status from BTW is that the exchange is getting fixed on Aug 31st. Lets see what happens.
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