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Fibre speed dropped nearly by half

lesclark13
Newbie
Posts: 1
Registered: 12-09-2016

Fibre speed dropped nearly by half

Over the last few days my fibre speed has dropped from average 72Mbs to under 40Mbs.

Thats with everything disconnected but one computer which is  wired direct to router

BT test results 

Results Image not loaded

 

 


1. Best Effort Test:

Download Speed : 36.86 Mbps

2. Upstream Test:

Upload Speed : 3 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Fibre speed dropped nearly by half

It does look like your sync speeds are lower than we'd expect.

 

I see you've raised a fault online earlier today, our faults team will investigate this and get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team