Fibre, speed dropped from 7x to 2x mbps
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Fibre, speed dropped from 7x to 2x mbps
28-07-2017 3:57 PM
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We've come back from honeymoon, and our internet was slow. Speedtest was showing a ping of 160ms and an upload of ≤3MBps. Ok, they have an issue we thought. Next day, sluggishness continued. I've raised a case with Plus.net, but they say "it's awaiting an answer from engineering", but nobody can say anything better than "wait".
I've rerun bt speedtest, results are here: https://www.dropbox.com/s/p5qjm8rw1vfmrji/Screenshot%202017-07-28%2015.50.16.png?dl=0
This used to work around 70/20Mbps, now is a fraction.
Where can I get timely help?
I'm paying for speed I'm not even getting a third of. And which used to work before we went away.
Re: Fibre, speed dropped from 7x to 2x mbps
28-07-2017 4:24 PM
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It looks to me from the results that you are on a 40/2 service. Have you checked your account to see whether PN have put you on this slower service? Have you tried putting your telephone number into https://www.dslchecker.bt.com to check what speed is attainable?
Other things to try is to do the bt speed test plus further diagnostics plugged directly into the test socket
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Re: Fibre, speed dropped from 7x to 2x mbps
28-07-2017 5:33 PM
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I'm on Unlimited Fibre Extra, that's in the member centre.
Results from dslchecker.bt.com: https://www.dropbox.com/s/0ekmv2mkb4mbwgy/Screenshot%202017-07-28%2017.32.09.png?dl=0 (didn't know this one, thanks!)
Additional from http://speedtest.btwholesale.com/ gives me
https://www.dropbox.com/s/388ch2ncpw1tsbh/Screenshot%202017-07-28%2017.33.21.png?dl=0
Re: Fibre, speed dropped from 7x to 2x mbps
on 28-07-2017 5:39 PM - last edited on 28-07-2017 10:00 PM by Mav
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I'm on 80/20 unlimited fibre extra, that's also consistent in the member centre.
Results from dslchecker.bt.com and http://speedtest.btwholesale.com/ are attached
Moderator's note by Mike (Mav): Post released from Spam Filter and duplicate removed.
Re: Fibre, speed dropped from 7x to 2x mbps
30-07-2017 8:28 PM
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There was an engineer doing something on Saturday.
Sync speed has improved: https://www.dropbox.com/s/2mxjb9pz41wkejp/Screenshot%202017-07-30%2020.28.16.png?dl=0
But this is still well below of what it used to be… let's see what support says Monday.
Re: Fibre, speed dropped from 7x to 2x mbps
31-07-2017 4:59 PM
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