Fibre speed dropped from 72mb to 21mb
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed dropped from 72mb to 21mb
02-08-2016 8:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
According to Plusnet's 'Check my current speed' page the speed is indeed currently 21mb:
Telephone number:
0127546XXXX
Phone exchange:
PORTISHEAD
Estimated line speed:
80Mb (This may vary between 67.9Mb and 80Mb) - Checked on 2016-07-25 23:06:15
Current line speed:
21 Mb
I've checked on Openreach's website and there's no reported fault or maintenance. How do I find out when the speed will go back up to normal?
Any help much appreciated.
Fixed! Go to the fix.
Re: Fibre speed dropped from 72mb to 21mb
02-08-2016 9:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @pm2016
Welcome to the forums.
Have you checked your BTW IP Profile at http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do to see if it is the same as the Plusnet Line Speed or set higher.
Just enter your phone number and click "Run Diagnostic Test"
If the BTW IP Profile says 21Mb then you may have a fault which needs to be reported. This guide includes the link to report a FTTC fault https://community.plus.net/t5/Library/Broadband-Faults-Guide-FTTC/ba-p/1322788
However if the BTW IP Profile is high say in the 70Mbps area, then you just need to get Plusnet to change their Plusnet Line Speed. Phone or Chat to get that actioned. Once that has been done, and you have verified it, then you will need to log onto the router, click "Disconnect"< wait a minute and then click "Click" to auction the new speed.
Re: Fibre speed dropped from 72mb to 21mb
02-08-2016 9:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I'll contact Plusnet to change the line speed. I did change to a static IP last week (which I hadn't thought would affect the speed) but may be more than a coincidence - would this be a possible cause?
Re: Fibre speed dropped from 72mb to 21mb
02-08-2016 9:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Maybe, the Plusnet internal systems have a mind of their own. But I doubt even the staff could answer that question with 100% certainty
Applying a static IP could cause issues as it does affect how you are potential routed through the Plusnet and Openreach networks when the router logs in.
Re: Fibre speed dropped from 72mb to 21mb
03-08-2016 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't worry about contacting support, just do a single disconnect/reconnect of the router and you should be good to go at your fibre speeds.
03-08-2016 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On a slightly different topic I've just discovered that my new static IP is mapped to a hostname containing my full name (ie <my name>.plus.com. Is this usual? It seems to be a huge privacy issue as anyone with my IP now knows my full name. Can the hostname be changed to something anonymous?
Surely this shouldn't be the default option?
Re: Fibre speed dropped from 72mb to 21mb
03-08-2016 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can get it changed to IP.plus.com if you'd like?
Re: Fibre speed dropped from 72mb to 21mb
03-08-2016 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre speed dropped from 72mb to 21mb
03-08-2016 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's done, it can take up to 24 hours for DNS to propagate around.
Re: Fibre speed dropped from 72mb to 21mb
03-08-2016 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed dropped from 72mb to 21mb