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Fibre speed dropped from 50mb to 20mb

Ruddy
Dabbler
Posts: 17
Registered: 24-04-2013

Fibre speed dropped from 50mb to 20mb

So my speed has dropped over the weekend (well was  the time i noticed it had). From over 50mb to around 20mb(down).

 

The only thing that has changed since last week: I changed to a static ip 

Things I have tried: restarting router, reconnecting.

 

What BTW diagnostic says: 

IP Profile for your line is - 53.24 Mbps

Download Speed
  18.04 Mbps

Download speed
achieved during the test was - 18.04 Mbps
 For your connection, the acceptable range of speeds
is 27.5 Mbps-53.24 Mbps

 

So any advice or should I just phone plusnet when I have time?

7 REPLIES
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Fibre speed dropped from 50mb to 20mb

Hi what does your plusnet "current line speed" say you can find it here,  https://portal.plus.net/my.html?action=data_transfer_speed

it should be the same as the BTW IP profile which looks ok,  it could have been that changing to the static IP caused the plusnet profile to drop, if it's not the same then online chat or one of the plusnet care team can change it for you. 

Neg
Newbie
Posts: 2
Registered: 25-09-2016

Re: Fibre speed dropped from 50mb to 20mb

I'm seeing the same thing, dropped form 60 to 20 also switched to a fixed IP last week.

 

my plusnet current speed is reported as 21Mb

Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Fibre speed dropped from 50mb to 20mb

@Neg plusnets current line speed needs adjusting, you can contact online chat or wait for someone on the Customer help team to do it. 

Ruddy
Dabbler
Posts: 17
Registered: 24-04-2013

Re: Fibre speed dropped from 50mb to 20mb

Seems it was the issue though when I went through chat I was bumped to 37mb line speed. But thought I was now on the 50/10 due to me getting that in previous speed tests. 

 

or would the static ip do something that restricts the speed around 20mb lower?

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre speed dropped from 50mb to 20mb

A static IP shouldn't do that. I think I may know whats causing this, can you PM me your username and I'll look into it tomorrow for you.

 

[Edit]

Thank you for your PMs, @Ruddy and @Neg

I think I've sorted your speeds out now, so if you reboot your router or disconnect/reconnect your PPP session within your router interface, you should be getting the correct throughput.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Neg
Newbie
Posts: 2
Registered: 25-09-2016

Re: Fibre speed dropped from 50mb to 20mb

Thanks Anoush, back up to 60+.

 

Cheers

 

Neg

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre speed dropped from 50mb to 20mb

No problem, thanks for letting me know that you're back up to speed.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff