Fibre speed dropped from 50mb to 20mb
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed dropped from 50mb to 20mb
Fibre speed dropped from 50mb to 20mb
25-09-2016 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So my speed has dropped over the weekend (well was the time i noticed it had). From over 50mb to around 20mb(down).
The only thing that has changed since last week: I changed to a static ip
Things I have tried: restarting router, reconnecting.
What BTW diagnostic says:
IP Profile for your line is - 53.24 Mbps
Download Speed | |
18.04 Mbps |
Download speed
achieved during the test was - 18.04 Mbps
For your connection, the acceptable range of speeds
is 27.5 Mbps-53.24 Mbps
So any advice or should I just phone plusnet when I have time?
Re: Fibre speed dropped from 50mb to 20mb
25-09-2016 6:45 PM - edited 25-09-2016 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi what does your plusnet "current line speed" say you can find it here, https://portal.plus.net/my.html?action=data_transfer_speed
it should be the same as the BTW IP profile which looks ok, it could have been that changing to the static IP caused the plusnet profile to drop, if it's not the same then online chat or one of the plusnet care team can change it for you.
Re: Fibre speed dropped from 50mb to 20mb
25-09-2016 7:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm seeing the same thing, dropped form 60 to 20 also switched to a fixed IP last week.
my plusnet current speed is reported as 21Mb
Re: Fibre speed dropped from 50mb to 20mb
25-09-2016 8:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Neg plusnets current line speed needs adjusting, you can contact online chat or wait for someone on the Customer help team to do it.
Re: Fibre speed dropped from 50mb to 20mb
25-09-2016 8:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems it was the issue though when I went through chat I was bumped to 37mb line speed. But thought I was now on the 50/10 due to me getting that in previous speed tests.
or would the static ip do something that restricts the speed around 20mb lower?
Re: Fibre speed dropped from 50mb to 20mb
25-09-2016 10:43 PM - edited 26-09-2016 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A static IP shouldn't do that. I think I may know whats causing this, can you PM me your username and I'll look into it tomorrow for you.
[Edit]
Thank you for your PMs, @Ruddy and @Neg
I think I've sorted your speeds out now, so if you reboot your router or disconnect/reconnect your PPP session within your router interface, you should be getting the correct throughput.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Fibre speed dropped from 50mb to 20mb
26-09-2016 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Anoush, back up to 60+.
Cheers
Neg
Re: Fibre speed dropped from 50mb to 20mb
02-10-2016 12:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem, thanks for letting me know that you're back up to speed.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre speed dropped from 50mb to 20mb