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Fibre speed down to ~2Mbps this evening

danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Fibre speed down to ~2Mbps this evening

Hi guys,

 

my internet is very slow this evening, down to ~2Mbps instead of the usual 12/13Mbps. According to the 'status' page there are no known issues with broadband. All my devices show the same speed, is something going on?

 

Thanks,

Daniel

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fibre speed down to ~2Mbps this evening

Our tests aren't showing any cause for this.

Are you testing over a wired or wireless connection?

If wireless can you try a wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Re: Fibre speed down to ~2Mbps this evening

Hi guys,

 

I've just been testing the speed and it seems to be up to ~12Mbps again. One test returned ~35Mbps, which I think is impossible! We tested the speed on many devices the other day, the wireless works fine and is unlikely to be so broken it was the bottleneck. I suppose it isn't ruled out....

 

Thanks,

Daniel

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Fibre speed down to ~2Mbps this evening

Hi @danieljohn those tests look fine, especially for a wireless connection. The one at 35Mbps is likely just a bit of an inaccurate reading which can happen from time to time on speed testers.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team