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Fibre speed down from 41 to 3

2010dsc
Grafter
Posts: 34
Registered: ‎07-01-2014

Fibre speed down from 41 to 3

After the speed changes of 1st August I was getting a fairly steady 41 down and 9.5 up.  Since yesterday this has dropped to 3 down and 4 up.  I tried online chat but it's unavailable.  As I explained last time I had a speed problem (last month), I work from home and need a reliable connection.  I've done the BT tests, following all the rules and uploaded a jpg of the result.  Can somebody from Plusnet help?

2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,810
Thanks: 824
Fixes: 81
Registered: ‎21-09-2009

Re: Fibre speed down from 41 to 3

@2010dsc

I would phone Plusnet if I was you. There is only 1 member of Plusnet staff currently logged on to the forum and he is doing that  from home in his own time so I doubt anyone will come along soon.

Also the Chat system will not work if you have any ad blockers/javascript blocker/Ghostery add ons enabled. 

2010dsc
Grafter
Posts: 34
Registered: ‎07-01-2014

Re: Fibre speed down from 41 to 3

Thanks.  I'll do that.