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Fibre speed been down for a few days now...

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PNnewbie
Rising Star
Posts: 296
Thanks: 6
Fixes: 1
Registered: ‎04-07-2008

Fibre speed been down for a few days now...

I'm on FTTC with the final few hundred meters by cable from the cabinet to the house and normally get ~60 megs up and ~18 down and it's been pretty consistent for a good while.  Last few days the download speed has dropped to ~18 megs, the up speed hasn't changed.  I've checked using the BT speed tester and with a couple of others and they all come up with roughly the same figures. I've turned the router off and left it for ~10 - 15 minutes before switching it on again, that made no difference.  Incidentally my sync speed is ~64 megs.  I wonder if anyone at Plusnet could do some checks and see what the problem is.

I know lots of people get much poorer speeds but I've been spoiled!.

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PNnewbie
Rising Star
Posts: 296
Thanks: 6
Fixes: 1
Registered: ‎04-07-2008

Re: Fibre speed been down for a few days now...

>>>  normally get ~60 megs up and ~18 down  <<<

That should have read 60 megs down and 18 megs up of course !!!

Apologies...

Plusnet Help Team
Plusnet Help Team
Posts: 1,461
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Fibre speed been down for a few days now...

Hello @PNnewbie,

Thanks for taking the time to get in touch.

 

I'm sorry you're not receiving the speeds you were seeing before, are those speeds you're seeing over a wired or wireless connection?

I've performed a GEA test over your service today & you are currently syncing at 65.5mbps download, which is within the estimates of your line & above MGS.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


PNnewbie
Rising Star
Posts: 296
Thanks: 6
Fixes: 1
Registered: ‎04-07-2008

Re: Fibre speed been down for a few days now...

Hi Mads, thanks for picking this up...I'm using ethernet to connect to the router and nothing's changed at this end - master socket to router then via ethernet to PC.  Just ran another test with BT performance Test:

Download Speed (Mbps):  19.40

Upload Speed (Mbps): 18.43

Latency (ms):  13

I've used a couple of other testers and they report similar speeds.

Thanks for your help.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,527
Thanks: 809
Fixes: 318
Registered: ‎01-01-2012

Re: Fibre speed been down for a few days now...

Fix

Thanks for getting back to us @PNnewbie

Upon further investigation it appears that there was a profile on our end restricting your speeds.

I've now corrected this and dropped your connection so you should pick up the new profile straight away.

Can you try retesting the speeds and let us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PNnewbie
Rising Star
Posts: 296
Thanks: 6
Fixes: 1
Registered: ‎04-07-2008

Re: Fibre speed been down for a few days now...

Hi Mathew,

>>>...there was a profile on our end restricting your speeds.  I've now corrected this...< 

Seems to have done the trick as my speeds are back to normal now.  Wonder how this 'profile' came about?  

Thanks again.

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,527
Thanks: 809
Fixes: 318
Registered: ‎01-01-2012

Re: Fibre speed been down for a few days now...

Glad to hear it's sorted @PNnewbie

With regards to why the issue has happened I'm not aware of the cause but I've flagged it for further investigation

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team