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Fibre speed 20 mb lower than estimated

Jonejayc
Newbie
Posts: 3
Registered: ‎18-09-2015

Fibre speed 20 mb lower than estimated

Hi had fibre installed yesterday , engineer said line is 40/2 , as I ordered 80/20 live chat with advisor said  system set up wrong wait 12 hours will all be good . Today have 36 down 18 up estimated line speed 59 mb  , can a mod look into this thanks
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre speed 20 mb lower than estimated

Should be sorted now, you might need to disconnect/reconnect for the new speeds to come through.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Jonejayc
Newbie
Posts: 3
Registered: ‎18-09-2015

Re: Fibre speed 20 mb lower than estimated

Thanks Chris hitting 65mb  now all is good