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Fibre speed 20 mb lower than estimated

Jonejayc
Newbie
Posts: 3
Registered: ‎18-09-2015

Fibre speed 20 mb lower than estimated

Hi had fibre installed yesterday , engineer said line is 40/2 , as I ordered 80/20 live chat with advisor said  system set up wrong wait 12 hours will all be good . Today have 36 down 18 up estimated line speed 59 mb  , can a mod look into this thanks
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre speed 20 mb lower than estimated

Should be sorted now, you might need to disconnect/reconnect for the new speeds to come through.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Jonejayc
Newbie
Posts: 3
Registered: ‎18-09-2015

Re: Fibre speed 20 mb lower than estimated

Thanks Chris hitting 65mb  now all is good