Fibre slower than my previous non-fibre broadband
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Fibre slower than my previous non-fibre broadband
22-01-2017 9:56 PM
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I should apparently be getting 37mbps, but I'm getting awful speeds, generally between 3 to 5 mbps. This is slower than I had with Sky, on non-fibre broadband, before I switched to Plusnet Fibre at the end of December. I raised a fault with Plusnet, who emailed a few days later (on Friday) to say that their 'supplier' had fixed the fault. However, the fault has not been fixed, so I updated the ticket yesterday to say this, but have heard nothing since. Slow loading of web pages and buffering is not why I joined Plusnet.
Re: Fibre slower than my previous non-fibre broadband
23-01-2017 1:32 PM
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Do PlusNet staff answer threads on here?
Re: Fibre slower than my previous non-fibre broadband
23-01-2017 2:18 PM
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Re: Fibre slower than my previous non-fibre broadband
23-01-2017 2:27 PM
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Hi Bluepanido,
Sorry to see you've been having problems with connection speeds.
Before we look at progressing the fault can I just double check with you that the latest set of speed tests were done over ethernet?
Re: Fibre slower than my previous non-fibre broadband
23-01-2017 10:28 PM
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Re: Fibre slower than my previous non-fibre broadband
24-01-2017 11:44 AM
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