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If there was a fault on the line, the BT engineer should have done a SNRM reset. Might need to raise a fault report to get this fixed.
Run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
I can see you have a fault open which is with our suppliers.
We'll get that fixed as soon as possible