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Fibre slower than 5MB - help please

mmalby
Hooked
Posts: 6
Registered: ‎24-04-2017

Fibre slower than 5MB - help please

Fault on line fixed by Openreach
However download speed only 5MB
Was ~24mb when we changed over to plusnet.
Can you please check speed?
Thanks
2 REPLIES
Superuser
Superuser
Posts: 12,958
Thanks: 4,256
Fixes: 26
Registered: ‎22-08-2007

Re: Fibre slower than 5MB - help please

If there was a fault on the line, the BT engineer should have done a SNRM reset.  Might need to raise a fault report to get this fixed.

Run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.


 

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre slower than 5MB - help please

I can see you have a fault open which is with our suppliers.

We'll get that fixed as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team