Fibre slower than 5MB - help please
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- Fibre slower than 5MB - help please
Fibre slower than 5MB - help please
13-05-2017 10:45 PM
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However download speed only 5MB
Was ~24mb when we changed over to plusnet.
Can you please check speed?
Thanks
Re: Fibre slower than 5MB - help please
14-05-2017 5:15 PM
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If there was a fault on the line, the BT engineer should have done a SNRM reset. Might need to raise a fault report to get this fixed.
Run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre slower than 5MB - help please
15-05-2017 11:58 AM
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- Fibre slower than 5MB - help please