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Fibre slow

cpembo78
Dabbler
Posts: 22
Thanks: 6
Registered: ‎21-10-2011

Fibre slow

Hi, can someone have a look at my connection. Bt speed test shows download at 19.9 and upload at 3.09 and latency at 19.63. the by availability checker says I can get up to 46mb dload and 8.9 up. I realise these speeds are top end but I'm a considerable amount away.

I've run the tests as I've noticed significant slowdown when I use multiple devices. The test was run with just my desktop computer on via ethernet cable.

Thanks.
2 REPLIES
cpembo78
Dabbler
Posts: 22
Thanks: 6
Registered: ‎21-10-2011

Re: Fibre slow

Just to add.  When I try to run the further tests on the test site it tells me they cannot be completed and to contact supplier.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,199
Fixes: 508
Registered: ‎21-04-2017

Re: Fibre slow

Sorry to hear you're having speed issues

My tests have identified a potential line fault, which I've now reported through to Openreach. We'll keep you updated via this ticket as we receive updates over the next few days. Apologies for any inconvenience caused.

 

Just to add.  When I try to run the further tests on the test site it tells me they cannot be completed and to contact supplier.

The next time this happens, please can you make a note of the date, time and the error message?

Send me a private message with those details and I'll pass that on to our suppliers. We're in the process of investigating this issue and those details would really help. Thanks in advance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team