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Fibre slow speed

FIXED
cannonski
Newbie
Posts: 2
Thanks: 1
Registered: 22-05-2018

Fibre slow speed

I've been a plusnet unlimited fibre customer for some years now and was regularly getting around 38mbit/s. Yesterday I signed up to a new contract for unlimited fibre with plusnet with the same deal as before (to avoid the price rise coming in June).

 

Now I find my speed has dropped by half and is only around 17mbit/s. Nothing else has changed hardware/software wise. I received the email from plusnet informing me that the new contract was in force this morning so I was wondering if someone could look into it.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 164
Thanks: 59
Fixes: 11
Registered: 26-03-2018

Re: Fibre slow speed

Fix

Hi @cannonski,

I have just tested your line and services and can see that your router is syncing with our Network at 40Mbps, which is within the 39.8-50.9Mbps Estimated Speed Range our supplier has provided for your line.

Please see the below GEA test result and DSL check info to confirm this;

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 463.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name

0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Retransmission Low

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 58.7 20 19 50.9 Available -- --  
VDSL Range B (Impacted) 73.1 46.8 20 15 39.8 Available -- --  

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

   
FTTP on Demand 330 30 -- Available -- --  

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC ADSL 2+ Up to 6 -- 4 to 8 Available -- --  
WBC ADSL 2+ Annex M Up to 6 Up to 1 4 to 8 Available -- --  
ADSL Max Up to 5 -- 3.5 to 7.5 Available -- --  
WBC Fixed Rate 2 -- -- Available -- --  
Fixed Rate 2 -- -- Available -- --

 

Can I ask where you are seeing the speeds of 17Mbps and if this is on a devices connecting via a Wired Ethernet cable or through your WiFi? 

Kind Regards,

 

Alisdair

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
cannonski
Newbie
Posts: 2
Thanks: 1
Registered: 22-05-2018

Re: Fibre slow speed

Just checked using network cable and the connection speed is as it should be. Curiously enough I also checked my smartphone connection speed, it also reports normal speed. Looks like there may be an issue with the wifi card on my pc.

 

Thanks for the help, I guess this was just a weird coincidence.