Hi @cannonski,
I have just tested your line and services and can see that your router is syncing with our Network at 40Mbps, which is within the 39.8-50.9Mbps Estimated Speed Range our supplier has provided for your line.
Please see the below GEA test result and DSL check info to confirm this;
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
40.0 Mbps |
| Upstream Speed |
10.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
463.0 |
| Upstream Rate Assessment |
Very Good |
| Downstream Rate Assessment |
Very Good |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Retransmission Low
|
|
Featured Products
|
Downstream Line Rate(Mbps)
|
Upstream Line Rate(Mbps)
|
Downstream Handback Threshold(Mbps)
|
WBC FTTC Availability Date
|
WBC SOGEA Availability Date
|
Left in Jumper
|
| |
High |
Low |
High |
Low |
|
|
|
|
| VDSL Range A (Clean) |
80 |
58.7 |
20 |
19 |
50.9 |
Available |
-- |
-- |
|
| VDSL Range B (Impacted) |
73.1 |
46.8 |
20 |
15 |
39.8 |
Available |
-- |
-- |
|
|
Featured Products
|
Downstream Line Rate(Mbps)
|
Upstream Line Rate(Mbps)
|
Downstream Range(Mbps)
|
WBC FTTP Availability Date
|
|
|
| FTTP on Demand |
330 |
30 |
-- |
Available |
-- |
-- |
|
|
ADSL Products
|
Downstream Line Rate(Mbps)
|
Upstream Line Rate(Mbps)
|
Downstream Range(Mbps)
|
Availability Date
|
|
Left in Jumper
|
| WBC ADSL 2+ |
Up to 6 |
-- |
4 to 8 |
Available |
-- |
-- |
|
| WBC ADSL 2+ Annex M |
Up to 6 |
Up to 1 |
4 to 8 |
Available |
-- |
-- |
|
| ADSL Max |
Up to 5 |
-- |
3.5 to 7.5 |
Available |
-- |
-- |
|
| WBC Fixed Rate |
2 |
-- |
-- |
Available |
-- |
-- |
|
| Fixed Rate |
2 |
-- |
-- |
Available |
-- |
-- |
Can I ask where you are seeing the speeds of 17Mbps and if this is on a devices connecting via a Wired Ethernet cable or through your WiFi?
Kind Regards,
Alisdair
