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Fibre - slow. No update on support ticket

jblessing
Newbie
Posts: 4
Registered: 18-01-2016

Fibre - slow. No update on support ticket

I reported my fibre connection as being slow (18Mb,it used to be >3Cool on 13 Jan. The last update was 8:34pm, Wednesday 13 Jan 2016 - " 117988966 has been released from hold and sent back to BOT - FTTC Logged Faults - Speed"
Live chat is down, hence this post.  Can you tell me what this last update means and why I have seen no further progress on this?
1 REPLY
jblessing
Newbie
Posts: 4
Registered: 18-01-2016

Re: Fibre - slow. No update on support ticket

livechat back up... please ignore post