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Fibre setup complete, But still on ADSL speeds

Mft4
Newbie
Posts: 4
Registered: 26-08-2016

Fibre setup complete, But still on ADSL speeds

My account states that fibre setup is complete. I have switched to the plusnet one hub,. But I'm still stuck on painfully slow ADSL speeds of 3.5mbs down 0.8mbs up.

 

Please help.

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Fibre setup complete, But still on ADSL speeds

It looks like your account has changed over early as your fibre upgrade isn't due to complete until the 9th.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mft4
Newbie
Posts: 4
Registered: 26-08-2016

Re: Fibre setup complete, But still on ADSL speeds

So I won't have fibre until the 9th of September?. Even though I was told 26th Aug.