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Fibre put in last week, and getting shocking results!

gazdudeuk1
Newbie
Posts: 5
Registered: ‎23-03-2015

Fibre put in last week, and getting shocking results!

Hi I had Fibre broadband put in last week, and guy came put new socket on wall. but instead of the plusnet modems i should have had working, he had ran out on the van, so i recieved a BT Business Hub 5 modem for my broadband, and the speeed is [Censored]!  anyone else had this problem?  I'm getting 2.2-2.7mbs download and up to 6.7 upload....help!
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre put in last week, and getting shocking results!

Give me 5 minutes to run a line test, you may see your connection go offline briefly. If it doesn't come back on, log in to the homehub and hit connect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gazdudeuk1
Newbie
Posts: 5
Registered: ‎23-03-2015

Re: Fibre put in last week, and getting shocking results!

OK.....and?  what was the results?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre put in last week, and getting shocking results!

I was hoping that would fix the speed issues you were seeing, how are they now?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gazdudeuk1
Newbie
Posts: 5
Registered: ‎23-03-2015

Re: Fibre put in last week, and getting shocking results!

Just done a test and im getting 26.31mbs and upload speed of 6.31 now
dick:quote
gazdudeuk1
Newbie
Posts: 5
Registered: ‎23-03-2015

Re: Fibre put in last week, and getting shocking results!

how did you increase speed?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Fibre put in last week, and getting shocking results!

The 2.2-2.7 was the same speed you were previously getting on ADSL, so I was pretty sure that once you'd disconnected/reconnected (via me doing some intrusive tests) would push the new speed through.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gazdudeuk1
Newbie
Posts: 5
Registered: ‎23-03-2015

Re: Fibre put in last week, and getting shocking results!

Quote from: Chris
The 2.2-2.7 was the same speed you were previously getting on ADSL, so I was pretty sure that once you'd disconnected/reconnected (via me doing some intrusive tests) would push the new speed through.

Ah right i see, thankyou.