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Fibre plus

Petercfc67
Newbie
Posts: 3
Registered: 12-01-2017

Fibre plus

I have switched to fibre plus now my download speed has halfed

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Fibre plus

Hi there, welcome to the forums.

 

Sorry that you're experiencing issues with your speed.

 

Your line estimates are:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 64.9 48.4 19.5 13.5 40.7 Available -- Yes Yes --

 

And your line is connected at 53.4Mb/s, so well within that range:

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 53.4 Mbps
Upstream Speed 19.7 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 595.4
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Time Stamp 2017-06-06T09:30:00

 

What speeds are you getting on a speedtest and is that over a wired or wireless connection?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Petercfc67
Newbie
Posts: 3
Registered: 12-01-2017

Re: Fibre plus

Today It's better
Wired
it's
ping 22
download 35.75
Upload 18.22

Wireless
Ping 23
download 22.20
upload 17.98

On Saturday it was
Wired
ping 26
download 16.84
upload 2.10
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Fibre plus

Your throughput still looks a bit on the low side.

 

Please can you run a BT speedtest for me, using the wired connection, ensuring that no other devices are connected to the router (wired or wireless), and there are no open background tasks on the PC you're using.

EDIT: Make sure you complete the further diagnostics too, thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Petercfc67
Newbie
Posts: 3
Registered: 12-01-2017

Re: Fibre plus

Getting through bt speedtest

50.31 download

14.92 Upload
25.13 ping
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Fibre plus

For your line estimates and current sync rate, that's looking a lot better.

I'd advise to monitor this and if the speed drops, report the fault to us at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team