Fibre plus
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- Re: Fibre plus
Fibre plus
16-06-2017 11:26 PM
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I have switched to fibre plus now my download speed has halfed
Re: Fibre plus
19-06-2017 9:18 AM
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Hi there, welcome to the forums.
Sorry that you're experiencing issues with your speed.
Your line estimates are:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 64.9 | 48.4 | 19.5 | 13.5 | 40.7 | Available | -- | Yes | Yes | -- |
And your line is connected at 53.4Mb/s, so well within that range:
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 53.4 Mbps | ||||
Upstream Speed | 19.7 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 595.4 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Time Stamp | 2017-06-06T09:30:00 |
What speeds are you getting on a speedtest and is that over a wired or wireless connection?
Re: Fibre plus
19-06-2017 10:05 AM
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Wired
it's
ping 22
download 35.75
Upload 18.22
Wireless
Ping 23
download 22.20
upload 17.98
On Saturday it was
Wired
ping 26
download 16.84
upload 2.10
Re: Fibre plus
19-06-2017 3:54 PM - edited 19-06-2017 3:55 PM
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Your throughput still looks a bit on the low side.
Please can you run a BT speedtest for me, using the wired connection, ensuring that no other devices are connected to the router (wired or wireless), and there are no open background tasks on the PC you're using.
EDIT: Make sure you complete the further diagnostics too, thanks.
Re: Fibre plus
19-06-2017 6:01 PM
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50.31 download
14.92 Upload
25.13 ping
Re: Fibre plus
20-06-2017 12:09 PM
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For your line estimates and current sync rate, that's looking a lot better.
I'd advise to monitor this and if the speed drops, report the fault to us at http://faults.plus.net
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