Fibre packet loss
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre packet loss
Fibre packet loss
19-11-2016 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Plusnet, signed up to say you have a problem with your network as you may have noticed that a bunch of people are complaining about it. I too am also having this problem and I am unable to use the internet as I choose; depending on how quickly this is resolved and the support given will decide if I stay a customer.
I have checked my own equipment and can assure you its fine, as an network infrastructure engineer I know what I am doing! I've thrown in some trace routes for you; yes as you might be able to tell I am wired and not wireless.
C:\Users\Sybernetix>tracert -d bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms X.X.X.X
2 * * * Request timed out.
3 * 8 ms 7 ms 195.166.143.137
4 8 ms 8 ms 8 ms 195.166.143.136
5 8 ms 8 ms 8 ms 195.99.125.134
6 8 ms 8 ms 8 ms 195.99.127.7
7 8 ms 8 ms 8 ms 194.74.65.42
8 * * * Request timed out.
9 * * * Request timed out.
10 8 ms 8 ms 8 ms 132.185.254.105
11 10 ms 10 ms 9 ms 132.185.255.148
12 8 ms 8 ms 8 ms 212.58.244.22
Trace complete.
Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms X.X.X.X
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 9 ms 9 ms 195.166.143.136
5 9 ms * 8 ms 195.99.125.134
6 * 8 ms 9 ms 195.99.127.7
7 8 ms 8 ms 9 ms 194.74.65.42
8 * * * Request timed out.
9 * * * Request timed out.
10 9 ms 9 ms 8 ms 132.185.254.105
11 * * 10 ms 132.185.255.148
12 10 ms 10 ms 10 ms 212.58.244.23
Trace complete.
Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms X.X.X.X
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 9 ms 9 ms 195.166.143.136
5 8 ms 8 ms 8 ms 195.99.125.134
6 8 ms 8 ms 8 ms 195.99.127.7
7 * 8 ms 8 ms 194.74.65.42
8 * * * Request timed out.
9 * * * Request timed out.
10 9 ms 8 ms 8 ms 132.185.254.105
11 10 ms 11 ms 11 ms 132.185.255.148
12 10 ms 9 ms 10 ms 212.58.244.23
Trace complete.
Ping statistics for 212.58.244.22:
Packets: Sent = 632, Received = 559, Lost = 73 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 87ms, Average = 8ms
Re: Fibre packet loss
19-11-2016 3:47 PM - edited 19-11-2016 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here is another 5 min ping test
Ping statistics for 212.58.244.22:
Packets: Sent = 583, Received = 483, Lost = 100 (17% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 230ms, Average = 12ms
Just in case you where going to ask if I had rebooted by router and modem, yes I have and please don't embarrass yourself by asking me to check my firewall or antivirus!
Re: Fibre packet loss
19-11-2016 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre packet loss
19-11-2016 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sounds like you having the exact same problem I am having which I have had for a week now
Here is my ongoing pingplotter graph to google:
Also @168bill. When you share your thinkbroadband graph, it will not show your ip address, so you would be safe to post it. I don't have one to share because I have a dynamic IP.
I really do hope this gets fixed sooner rather than later.
Re: Fibre packet loss
19-11-2016 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Connection fine all day, then suddenly I'm getting 55-60% packet loss out of nowhere... This has been ongoing for about 2 months now, I'm telling you, I'm moving provider the second my contract drops because this is beyond ridiculous...
Heck, I'm going to see if there's grounds to break my contract prior to that because I'm not getting the service I've been paying for! If they can't keep their end of the contract, why should I be obligated to mine? Beyond a joke now...
Re: Fibre packet loss
19-11-2016 6:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am having the same problem currently connected to gateway pcn-ir01 and using the plusnet hub one.
If i am still having same problem tomorrow i will probably give plusnet a call and see what they say.
Re: Fibre packet loss
19-11-2016 6:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@colorpilot If history is anything to go by when you call you will be told there is no issue, the last time this happened(a few months ago) it took nearly 8 weeks for Plusnet to acknowledge the problem. and they never said what was done to solve it, but whatever they did clearly hasn't worked.
Re: Fibre packet loss
19-11-2016 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same gateway for me, same problem. Here we go again...
Re: Fibre packet loss
19-11-2016 8:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If they take 8 weeks to fix this issue I will just leave, Zen Internet have always been an excellent choice and never had an issue like this in the 2 years I was with them.
Re: Fibre packet loss
19-11-2016 8:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well,
This is my thinkbroadband graph from today and you can clearly see the major packet loss before I closed and reopened my WAN connection to connect through a different gateway just before 4pm. The difference after I forced a switch to a different gateway is glaring!!
I am now connected through gateway ptw-bng01 located in Telehouse West. I can't remember which it was before I changed it, but it was definitely a different gateway.
As you can see, with the exception of a couple of short duration (yet significant) package losses since 4pm, everything has been reasonably stable.
Cheers,
--
Bill.
Re: Fibre packet loss
19-11-2016 8:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
15%~20% outbound packetloss on a weekend. this is ridiculous.
Re: Fibre packet loss
19-11-2016 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same thing here - unuseable for gaming. Been unhappy with this provider for a while so time to go.
Re: Fibre packet loss
21-11-2016 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre packet loss
21-11-2016 6:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Couldn't get off Colindale this morning, kept getting routed back there every time I reset WAN, so went out for the day about 9am.
Just got home at 6pm and checked Ping monitor, close to 20% packet loss all day .......have tried WAN reset again and am now connected to gateway pcl-bng01 located in City Lifeline House (not Colindale ), so will see how the monitor looks in half an hour or so, but can already see that there is a massive improvement with pretty much 0% packet loss!
This is so poor........what is going on PN?
Re: Fibre packet loss
23-11-2016 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bit of an update on the packet loss situation here.
@JamesDaGames, your problem looks to be a little closer to home.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page