Fibre packages
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Fibre packages
15-02-2016 11:25 AM
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Won't PN reconsider and re-introduce a 40/10 option to its packages?
Re: Fibre packages
15-02-2016 11:26 AM
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Re: Fibre packages
15-02-2016 12:19 PM
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Quote from: tallstory Does anyone know why PN only supplies 80/20 Mbps and 40/2 Mbps fibre options?
Probably to match what Talk-Talk offer.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Fibre packages
15-02-2016 2:35 PM
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Re: Fibre packages
15-02-2016 4:42 PM
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Because they don't want to.
Quote from: tallstory would appreciate a link to an explanation why PN doesn't offer 40/10 Mbps.
If you want we can provide a link to that discussion but you'll be disappointed. None of us know why they've made that decision. Only PN know the reasons and are clearly treating it as commercially sensitive information. How they run their business and what services they are offer are up to them. They don't have to offer explanations for anything they do. If we as customers don't like it our choice is to leave.
Although I should point out that existing customers are allowed to stay on legacy packages. PN still has some 40/20 and 40/10 customers - it's just not currently choosing to take on any more.
Re: Fibre packages
15-02-2016 9:59 PM
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Sounds like a case of "you are the 100th person to ask that question - there just isn't the demand, you know".
Re: Fibre packages
16-02-2016 9:18 AM
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Quote from: tallstory "you are the 10000th person to ask that question - there just isn't the demand, you know".
But is really is a simple business / marketing / commercial descision, at the end of the day Plusnet have decided that this is the product mix they wish to offer and (potential) customers have a very simple choice.
The part that I find more difficult to fully understand is the refusal to offer the higher priced package so some customers based purely on downstream estimate even when those customers fully understand and accept that they may not get improved downstream speeds but are willing to pay extra for a better upstream. (Yes, I know the argument that some customers would complain if they paid for the higher package and got the lower package downstream speed but that's not relevant to the above.)
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Fibre packages
16-02-2016 11:25 AM
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The rule that 10% of customers on the 80Mbps package must be able to get 76Mbps. If Plusnet allowed slower line then that would make hitting that 10% harder if not impossible.
Re: Fibre packages
16-02-2016 11:31 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Fibre packages
16-02-2016 2:58 PM
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However I signed up back in 2014 when such package was around, hence I'm reluctant to renew my contract otherwise I'll be put on the lower upload speed.
NE
Re: Fibre packages
16-02-2016 3:33 PM
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I'd be somewhat upset if I ever had to downgrade to 40/2 (but I'd be pretty much OK with 40/10).
Maybe the 40/2 package is there to stop people like us leaving (because we'd never get anything like our current package if we returned)
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Fibre packages
16-02-2016 3:57 PM
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Re: Fibre packages
16-02-2016 4:13 PM
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Quote from: w23 Maybe the 40/2 package is there to stop people like us leaving (because we'd never get anything like our current package if we returned)
I think so too. I've been eyeing BT at the moment and seeing their unlimited 38mb is £10 a month for the duration of the contract in addition to line rental at £17.99 a month and I currently pay £14.99 for unlimited fibre in addition to £1 domain and then £16.99 line rental. However I'm not tempted as I have no interest in BT sport and I have FON. So I'll stick with Plusnet at the minute due to the better customer service and reliability
NE
Re: Fibre packages
17-02-2016 11:02 AM
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Quote from: w23 But is really is a simple business / marketing / commercial descision, at the end of the day Plusnet have decided that this is the product mix they wish to offer and (potential) customers have a very simple choice.
Companies that don't listen to their customers don't usually survive for long. Would it really be too complicated to offer 3 packages, say 40/2, 40/10 and 80/20? The 40/10 could be priced between the other two quite easily.
Re: Fibre packages
17-02-2016 1:56 PM
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a/ outdated, inferior, badly supported and maintained network with lack of capacity, most people interested int he bottom line download speed even though half the time they will probably only ever use half of it's capability, hence huge download speed compared to pitiful upload speeds, easy trade in their eyes!
b/ Probably plans in the pipeline to address this in the future for the most demanding customers, I should imagine some kind of paid "uncap" or speed increase however if this is the plan then of course it will cost you.
The long term plan of any shareholder based company is to screw the customer for as much money as possible, in the interim there is usually a period of pain before they fantastically come along with a solution that will only cost you £xx.xx per month., Providers have been trying to find imaginative ways of screwing extra pundage out of us all since the mass rollout of broadband speed caps and data limits are just the obvious ones, expect more imaginative "tesco" style thinking to come along soon................
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