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Fibre outage?

Funk
Grafter
Posts: 30
Thanks: 6
Registered: ‎22-02-2017

Fibre outage?

‎16-01-2018 1:29 AM

Anyone else with connection issues tonight? My connection just dropped and the router is reporting 'no service'. Restarted router, same issue so can only assume it's Plusnet's end not mine. Nothing reported on the service status page about any outages.

Just me?
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bill888
Champion
Posts: 1,254
Thanks: 263
Fixes: 38
Registered: ‎18-10-2008

Re: Fibre outage?

‎16-01-2018 5:12 AM - edited ‎16-01-2018 5:12 AM

No outage here.

If you have a Plusnet a Hub One, have you logged into the hub to check if you have line sync (ie. downstream & upstream speeds) to confirm you have a connection to the FTTC cabinet?

 

 

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Fibre outage?

‎17-01-2018 3:06 PM

I'm sorry to hear you're experiencing connection problems.

 

If you can PM me your username I'll be happy to check things this side for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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