Fibre order question

[#1]

Hey, so finally have fibre in the area after years of waiting! so i have made the product change online for Fibre extra, new router etc.

Im just wondering how long it usually takes for it to change over from standard 8m adsl to Fibre? and will i also get my new router straight away?

cheers

[#2]

Depending on local engineer availability it takes anywhere from 5 working days, to several weeks. I'll go check shortly and see when your order is committed for.

The router is sent to arrive a few days before the activation, but I'll manually kick that along.

[#3]

I've created a support ticket on your account and emailed confirmation of this to you with the date of your order.

[#4]

awesome! thank you!

[#5]

I assume i dont plug my new router in until the fibre is all setup right?

[#6]

The Hub One works on standard broadband so you can set it up when you receive it.

[#7]

ah ok cool, then once fibre is set up it will automatically happen i wont have to do anything?

[#8]

That's correct.

There'll be some downtime on the day whilst the engineer carries out the work but after that you should be receiving fibre speeds.

[#9]

Hey, i have setup my Hub one router now. However my connection seems to be dropping regulary with it at the moment? is there a setting i need to change or something?

[#10]

Have had to switch back to my old router as it was dropping constantly... hopefully there is a solution as looking forward to fibre but with the drops like that its no good

[#11]

hey, Is everything still on course to be completed tommorow?