Fibre order question
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Fibre order question
24-04-2017 10:24 AM
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Hey, so finally have fibre in the area after years of waiting! so i have made the product change online for Fibre extra, new router etc.
Im just wondering how long it usually takes for it to change over from standard 8m adsl to Fibre? and will i also get my new router straight away?
cheers
Re: Fibre order question
24-04-2017 12:00 PM
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Depending on local engineer availability it takes anywhere from 5 working days, to several weeks. I'll go check shortly and see when your order is committed for.
The router is sent to arrive a few days before the activation, but I'll manually kick that along.
Re: Fibre order question
24-04-2017 12:05 PM
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I've created a support ticket on your account and emailed confirmation of this to you with the date of your order.
Re: Fibre order question
24-04-2017 12:07 PM
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awesome! thank you!
Re: Fibre order question
25-04-2017 2:10 PM
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I assume i dont plug my new router in until the fibre is all setup right?
Re: Fibre order question
25-04-2017 2:12 PM
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Re: Fibre order question
25-04-2017 4:45 PM
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ah ok cool, then once fibre is set up it will automatically happen i wont have to do anything?
Re: Fibre order question
25-04-2017 4:46 PM
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Re: Fibre order question
29-04-2017 9:28 PM
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Hey, i have setup my Hub one router now. However my connection seems to be dropping regulary with it at the moment? is there a setting i need to change or something?
Re: Fibre order question
29-04-2017 10:27 PM
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Have had to switch back to my old router as it was dropping constantly... hopefully there is a solution as looking forward to fibre but with the drops like that its no good
Re: Fibre order question
08-05-2017 10:07 AM
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hey, Is everything still on course to be completed tommorow?
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