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Fibre optic not activated

Gkimiharley
Newbie
Posts: 2
Registered: ‎11-05-2018

Fibre optic not activated

I have recently upgraded to fibre after a long wait due to living in a new estate with no fibre in the boxes until now. My activation date was today but it hasn't happened? The new hub is ready to go but is still not working on the fibre. Is this a common issue? Or am I missing a step in the process I need to do?
Many thanks
5 REPLIES 5
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Fibre optic not activated

Have a look at this post I made earlier.

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Fibre optic not activated

Moderators Note.
Moved from broadband to fibre.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gkimiharley
Newbie
Posts: 2
Registered: ‎11-05-2018

Re: Fibre optic not activated

Says its due the 14th so I will have to wait until then, many thanks for the help
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Fibre optic not activated

Glad to be of help, welcome to the community!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Fibre optic not activated

Welcome to our community forums @Gkimiharley

Apologies for the lack of communication with regards to your fibre order.

You'll receive an automated email in the early hours of tomorrow morning advising the product change is complete. I'd expect the work to be carried out during normal business hours so hopefully by the evening you'll be finally on fibre.

Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet