Fibre optic broadband speed issues and cuts out

[#1]

Hello

I have a problem with my broadband. Multiple times a day it cuts out for a couple of minutes till it comes back on. I also have an average of 18mbs when I should have at least 40mbs. Could you point me to a possible fix?

Cheers

[#2]

Hi @Vipermac, testing the connection is flagging up a potential issue however the type of issue is commonly caused by the setup, so we'd strongly recommend going through our troubleshooting guides in the first instance Here.

If you continue to experience the same problems after troubleshooting please could you report the issue over at https://faults.plus.net

If you could let us know once you've done this, we'll be able to get the fault ticket picked up and progressed for you.

Thanks.