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Fibre now complete - No Router
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Fibre now complete - No Router
23-03-2016 2:43 PM
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Hi,
I've had the completion email saying Product Change Complete, says complete on my account and have been charged but is there an issue sending out Routers as I see a similar question below.
I have no router.
Also when trying to call Support I'm stuck on the "Press 1 for residential" just keeps repeating regardless of any number I press, what's happened to your Support?
Regards
Rob
I've had the completion email saying Product Change Complete, says complete on my account and have been charged but is there an issue sending out Routers as I see a similar question below.
I have no router.
Also when trying to call Support I'm stuck on the "Press 1 for residential" just keeps repeating regardless of any number I press, what's happened to your Support?
Regards
Rob
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Re: Fibre now complete - No Router
23-03-2016 3:22 PM
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It looks like the change notification has come through a bit prematurely
Your order is actually not due to complete until 01/04/16 and is showing committed for this date. I have however, got your router sent out to avoid any possible delays
Your order is actually not due to complete until 01/04/16 and is showing committed for this date. I have however, got your router sent out to avoid any possible delays
Message 2 of 4
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Re: Fibre now complete - No Router
23-03-2016 3:36 PM
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Thank You!
Just a bit confusing.
Just a bit confusing.
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Re: Fibre now complete - No Router
23-03-2016 3:50 PM
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Quote from: RobFrench I'm stuck on the "Press 1 for residential" just keeps repeating regardless of any number I press, what's happened to your Support?
Just a bit of a follow up to this, could you confirm which number you were trying to call on please.
I've flagged it up and we're just doing a bit of digging on that side of things now, but I've been asked for confirmation of the number.
Message 4 of 4
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