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Fibre not live yet

sazismail
Newbie
Posts: 1
Registered: 19-07-2016

Fibre not live yet

I am a new plus net fibre broadband customer and i got an email saying my fibre will be live after 12pm today on the 19-Ju-16

 

My connection is still not live 6 hours later. Is there usually this much of a delay. I have been tethering my internet from my mobile phone for the past 2 weeks and struggling to do work at home.

I have an active phone line and the router arrived last week.

 

Any help would be much appreciated.

Username on account is: [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

3 REPLIES
Community Veteran
Posts: 1,399
Thanks: 221
Fixes: 31
Registered: 13-08-2015

Re: Fibre not live yet

Normally the email says it could be activated any time up to midnight, though that said it does normally happen earlier.

SpendLessTime
Aspiring Hero
Posts: 2,457
Thanks: 630
Fixes: 56
Registered: 21-09-2009

Re: Fibre not live yet

Hi @sazismail

Welcome to the forums.

I would remove your username as Plusnet staff can ask you to PM them the details if they need it. This is a public forum so personal details should be kept to a minimum or avoided if possible.

It might be faster to call Plusnet and ask them to confirm that your service is due to go live today (19th July). Sometimes the emails get sent too earlier Sad

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre not live yet

Hello there and welcome to the forums. Having looked into your account I can see that your router was trying to connect to our radius server using an incorrect password, however a connection was successfully established at around midnight last night. It appears that you're back online. If we can help further please feel free to get back to us.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff