Fibre not connecting anymore
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Fibre not connecting anymore
24-04-2017 1:57 PM
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Router has been disconnected from fibre over the last few days. When turning everything off and back on again it does not connect to DNS Servers and devices around the house report limited internet connection. Router is fine can all connect to this but not internet access. Setup an old router and this doesn't work either. Please help as I'm about to switch provider as PlusNet has been giving me really slow fibre connections for months and now fed up with it all.
No online customer support facility to log tickets - this is disabled due to high volumes.
Customer Services wait times is beyond 30 minutes - unacceptable!
Re: Fibre not connecting anymore
24-04-2017 3:41 PM
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Hi there, sorry that you're having problems with your connection. Testing your line is showing you're connected up as of around 2pm today, are you still having issues?
No online customer support facility to log tickets - this is disabled due to high volumes.
Faults can be reported at https://faults.plus.net - I'm not sure why you believe this is disabled due to high volumes?
Customer Services wait times is beyond 30 minutes - unacceptable!
The wait times are the moment are all under 10 minutes, with most areas (including tech support) at 0.
Re: Fibre not connecting anymore
25-04-2017 8:58 AM
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Thanks for your reply, however, whether it was PlusNet or not my BB just started working again.
Thanks
Re: Fibre not connecting anymore
25-04-2017 9:19 AM
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