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Fibre no faster than standard broadband

FIXED
RMFH
Newbie
Posts: 4
Thanks: 1
Registered: ‎21-06-2018

Fibre no faster than standard broadband

I was switched over to unlimited fibre two days ago.

 

While the upload speed has increased slightly my download speed is exactly the same no improvement at all

 

(although on some tests my upload speed is actually faster than the download)

 

Is this expected --will it improve?   I know internet speed can change over time  Cos at the moment I'm wondering why I am spending more for the same service.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 504
Thanks: 105
Fixes: 18
Registered: ‎22-01-2018

Re: Fibre no faster than standard broadband

Fix

Hello @RMFH, thanks for getting in touch.

 

I have  checked the connection and your speed is showing below estimates on our side. Although our tests aren't picking up an external fault, this does not mean there isn't one and we would need to rule out the following as the cause, you internal wiring, equipment, or wireless.  


1) Please plug your router into the test socket with no other devices connected to your phone line. A guide on how to locate your test socket can be fount here; https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242.

 

2) Disconnect and reconnect the cable that goes from the DSL port on the router to your microfilter/master socket making sure it is a snug fit.

 

3) Also, please make sure there is no damage to the cables. Connect a device via Ethernet to the router.

 

4) Go to http://speedtest.btwholesale.com and complete the test right to the end.

 

Please follow the online instructions and put input your telephone number to upload the speeds to the BT servers and please raise a fault online by going to http://faults.plus.net, where this will be submitted to our faults team for further testing so that we can resolve the issue for you.

 

Moderator's note by Adie (Dvorak) fixed speedtest link

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team