Fibre no faster than standard broadband
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Fibre no faster than standard broadband
29-04-2018 10:23 PM
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I changed from standard broadband to fibre, my product change completing April 13th. I have had no change at all in speeds, still hovering around 19Mbps for downloads. Is this likely to improve at any point? I previously had standard broadband with BT which had 30Mbps for downloads. Thanks
Re: Fibre no faster than standard broadband
29-04-2018 10:44 PM
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Not to sound funny, but there is no way you had 30Mbps on standard broadband with BT, or any provider for that matter.
Re: Fibre no faster than standard broadband
30-04-2018 2:10 PM
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Hi Jables,
Sorry about this but for some reason even though your account changed over the order never got raised with our suppliers to move the connection over to fibre.
I've done that now by placing an order manually so I should be able to give you a date for the change over tomorrow.
Once we've got it sorted I'll sort out a refund for any difference in billing.
Re: Fibre no faster than standard broadband
30-04-2018 10:00 PM
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Thanks Adam, appreciate that.
Re: Fibre no faster than standard broadband
01-05-2018 4:51 PM
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No worries, I've just checked your order and added an update to your ticket https://www.plus.net/wizard/?p=view_question&id=173558304
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