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Fibre no faster than standard broadband

jables
Newbie
Posts: 2
Registered: 29-04-2018

Fibre no faster than standard broadband

I changed from standard broadband to fibre, my product change completing April 13th. I have had no change at all in speeds, still hovering around 19Mbps for downloads. Is this likely to improve at any point? I previously had standard broadband with BT which had 30Mbps for downloads. Thanks

4 REPLIES
notmyname
Rising Star
Posts: 78
Thanks: 19
Registered: 20-03-2016

Re: Fibre no faster than standard broadband

Not to sound funny, but there is no way you had 30Mbps on standard broadband with BT, or any provider for that matter.

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Fibre no faster than standard broadband

Hi Jables, 

 

Sorry about this but for some reason even though your account changed over the order never got raised with our suppliers to move the connection over to fibre. 

 

I've done that now by placing an order manually so I should be able to give you a date for the change over tomorrow. 

 

Once we've got it sorted I'll sort out a refund for any difference in billing. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jables
Newbie
Posts: 2
Registered: 29-04-2018

Re: Fibre no faster than standard broadband

Thanks Adam, appreciate that.

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Fibre no faster than standard broadband

No worries, I've just checked your order and added an update to your ticket https://www.plus.net/wizard/?p=view_question&id=173558304 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team