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Fibre loosing connection 4 or 5 times an hour

FIXED
spantony1980
Newbie
Posts: 2
Registered: 31-01-2018

Fibre loosing connection 4 or 5 times an hour

Hi there,

I am new to this Fibre Broadband but here goes

My Fibre was activated on Saturday morning and every since, the internet keeps cutting off (4 or 5 times an hour)

I have watched the router and the light flashes red, the Red b light iluminates for a min or two. and then after a few mins the connection is back.

 

I know that the speed can vary up and down for the first 10 days or so as it is adjusting but surly this would not cause this?

 

I have trued rebooting / switching off etc.

 

I have upgraded from ADSL and i never really had a problem with the connection (Just slow)

 

I dont have any extensions and I have the faceplate that is split so dont need the micro filters

 

Any suggestions 

 

(Sorry for the early morning post - Just finished work!)

 

2 REPLIES
BrightonRock
Pro
Posts: 280
Thanks: 82
Fixes: 6
Registered: 09-04-2016

Re: Fibre loosing connection 4 or 5 times an hour

Fix

@spantony1980 Welcome to the forum.

These disconnections shouldn't be happening. Run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults

It takes a bit of your time but makes Plusnet aware of your problem and gets the problem into the queue for action.

spantony1980
Newbie
Posts: 2
Registered: 31-01-2018

Re: Fibre loosing connection 4 or 5 times an hour

Thanks for the info. I just didnt know where to start.

 

Done what you have suggested and a ticket logged as there is a fault on the line.

 

Thanks again @BrightonRock