I am new to this Fibre Broadband but here goes
My Fibre was activated on Saturday morning and every since, the internet keeps cutting off (4 or 5 times an hour)
I have watched the router and the light flashes red, the Red b light iluminates for a min or two. and then after a few mins the connection is back.
I know that the speed can vary up and down for the first 10 days or so as it is adjusting but surly this would not cause this?
I have trued rebooting / switching off etc.
I have upgraded from ADSL and i never really had a problem with the connection (Just slow)
I dont have any extensions and I have the faceplate that is split so dont need the micro filters
(Sorry for the early morning post - Just finished work!)
Fixed! Go to the fix.
@spantony1980 Welcome to the forum.
These disconnections shouldn't be happening. Run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults
It takes a bit of your time but makes Plusnet aware of your problem and gets the problem into the queue for action.