Fibre keeps dropping out and varied speeds
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- Fibre keeps dropping out and varied speeds
Fibre keeps dropping out and varied speeds
04-02-2021 12:33 AM
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My new line was installed just over 2 weeks ago and is dropping out fairly regularly, I have checked my router settings and ensured all firmware is up to date (I'm running an asus dsl-n16), which is the same router I use at my previous address without any issues.
Note: it isn't just wifi cutting out as I have had it drop out on me whilst using a hard wired games console, it is the actual fibre service cutting out!
I'm also seeing quite regular spikes in speeds whilst checking periodically (i understand bandwidth to be limited at peak times which would be exacerbated due to covid) but i am starting to worry there may be an issue with my line.
Could anyone run a check on my line? I tried to do a line test using the bt wholesale website but it will not complete as it says my number is not recognised as a bt line, despite me having a bt openreach symbol on my master socket (which was added on the new line installation)
Re: Fibre keeps dropping out and varied speeds
04-02-2021 9:28 AM
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is it this one? https://speedtest.btwholesale.com/
check this one https://www.broadband.co.uk/broadband-speed-test/
Re: Fibre keeps dropping out and varied speeds
04-02-2021 7:07 PM - edited 04-02-2021 7:08 PM
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Still doesn't help my connection keep dropping, it was just a check out of curiosity if anything!
Re: Fibre keeps dropping out and varied speeds
04-02-2021 7:25 PM
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I check it reasonably frequently due to the connection dropping out, its frustrating because before I moved home i had between 50-60mbps download on fibre extra, now I've been told I can only have standard fibre. I'm slightly further from my cabinet at the new address but nothing that would cause an issue, I have friends who live on the same street, one side if me has sky fibre max and pulls in 80/90mbps and the other side of me has bt superfast pulling just over 100mbps and I'm stuck in the middle only achieving 14mbps!!
Re: Fibre keeps dropping out and varied speeds
04-02-2021 11:19 PM
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Put your landline number here http://broadbandchecker.btwholesale.com and post up the results (redacting your number from the screenshot)
This will tell you how fast your line can go.
Also try plugging your router into the test socket https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Finally post up your router stats
It may also be worth raising a fault ticket at faults.plus.net
Re: Fibre keeps dropping out and varied speeds
05-02-2021 12:14 AM
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"There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line"
I don't think I can plug directly into the master test socket any more as openreach have put in a "master socket 5c mk4" and it doesn't look like a standard rj11 port?
Re: Fibre keeps dropping out and varied speeds
05-02-2021 12:20 AM
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Are you using the right number? If you’ve got a handset, dial 17070 to find out your landline number
To plug into the test socket you can unclip the 5C faceplate and in the centre you’ll see another socket to plug a microfilter in (router goes into the filter)
Re: Fibre keeps dropping out and varied speeds
05-02-2021 5:37 PM
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For some reason I can't see anywhere to upload the pic but the results were as follows (tests were done on wifi in the exact same location the same distance from router and were taken seconds apart as soon as the connection picked back up):
Plugged in as standard = 18.35mbps
Plugged into the master = 17.75mbps
Unsure as to why the master was slower in honesty but the connection jumps all over the place. It's actually sat reasonably high right now which doesn't help my argument but typically it is much lower.
Re: Fibre keeps dropping out and varied speeds
05-02-2021 5:42 PM
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Re: Fibre keeps dropping out and varied speeds
07-02-2021 10:07 PM
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Re: Fibre keeps dropping out and varied speeds
07-02-2021 10:26 PM
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Secondly my line attenuation down is 21.1db downstream which isn't a massive concern but upstream it's at 57.2db which is much higher than I would expect to see.
Anyone else have any suggestions on what I can do? This forum is a little quiet! I've raised a fault at faults.plus.net and not heard anything as yet, contemplating raising another!
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