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Fibre keeps dropping 13/3/21

Catpuss
Dabbler
Posts: 19
Thanks: 2
Registered: ‎20-12-2020

Fibre keeps dropping 13/3/21

Had an on going problems with Hive since Christmas , changed router to BT home hub 6 , now changed to fibre with good uploads of 9+ . Just about to shout at Hive and realised i should check internet , rang plusnet they have said since Wednesday it has been dropping out frequently , been on fibre for 2 weeks no problem with connection then all of a sudden drop outs plusnet want me to get an engineer visit I have politely declined , I will do, test socket test any other ideas? Any suggestion apart from engineer welcome.

 

 

5 REPLIES 5
jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Fibre keeps dropping 13/3/21

@Catpuss I have no other suggestions, but wonder why you don't want an engineer - this is most likely an external issue, and only BT/OR will be able to solve it?

John
Catpuss
Dabbler
Posts: 19
Thanks: 2
Registered: ‎20-12-2020

Re: Fibre keeps dropping 13/3/21

Really? Why would it be an external problem. Why would it work normally for 2 weeks then loads of problems thought I would do test socket test first see how it goes for the next couple of days. I have to pay if it”s internal . 

jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Fibre keeps dropping 13/3/21

Well, most FTTC problems are external, and unless something has changed drastically inside your house - like the modem/router has failed or a cable has been damaged/come out, then is 99% likely to be external.

Wat has it been like in the test socket?

John
Catpuss
Dabbler
Posts: 19
Thanks: 2
Registered: ‎20-12-2020

Re: Fibre keeps dropping 13/3/21

Have”t done it yet John , revving myself up to do it. Such a pain. Might eat my tea first! Thanks for the explanation. 

jab1
Seasoned Hero
Posts: 7,291
Thanks: 2,479
Fixes: 74
Registered: ‎24-02-2012

Re: Fibre keeps dropping 13/3/21

OK.

John